General

We offer a variety of Billing Plans: Monthly, Quarterly, Semi-Anually and Annually. Customer selects his/her Billing Plan at the time the customer signs up for a hosting plan. All billing plans are renewed on the anniversary day of each cycle period.

Please note that, regardless of which hosting/billing plan you select, by billing your credit card or acceptance of any other form of payment from you, signifies that you agree for your account to be renewed automatically on the anniversary date of your billing cycle unless a 7-day cancellation is received prior to your renewal date. You also agree that if your account is billed because you failed to submit a 7-day cancellation notice, there will be a processing fee to reverse your changes. If your account has already been charged, a fee will be deducted from the total amount that is due.

Customers who are not billed or whose credit cards are declined, do not have a contract with Sealserver Network. As a result, it is entirely up to Sealserver Network to continue providing hosting services for the customer. Therefore, at the discretion of Sealserver Network, we may choose to continue, suspend, cancel or terminate/delete your service at anytime without notice.

Customers willing to prepay for their hosting services may do so at their will and convenience. Discounts always apply for paying for multiple periods of time. The prepay billing option is cheaper in most cases. If you choose the prepay plan you will be committed for the entire time and NO partial refund will be awarded for early cancellation. We require a 7-day notice for cancellation of any account by following the proper cancellation procedure. Please read our Cancellation Policy. Any Chargebacks and/or PayPal Disputes will be considered account cancellation and we will terminate your account accordingly.

For any other questions, and/or to receive more billing information or payment plans please contact us.

Credit Card Customers 

Customers who pay by credit card are automatically charged via our payment gateway at the anniversary date they signed up without any further notification. An invoice will be generated when the payment is due. If your credit card is declined or has expired you will receive an email notice stating so. You should provide updated information before your account is liable for suspension. If your account is suspended due to non-payment there is a reinstatement fee.

If you are paying by credit card, it is your responsibility to insure that we have updated credit card information as well as your current e-mail address on your account at all times. Please understand that Sealserver Network cannot call every customer in order to update their records. Whenever your information changes, please update your billing information by contacting support

Data Transfer 

For accounts that use over the set of data transfer limit, Sealserver Network charges per GB should you exceed your allowed data transfer limit. If you exceed your data transfer limits, you will be automatically billed or advised to upgrade into higher packages. Please pay close attention to the use of data transfer by watching your logs in your Control Panel.

Cancellation

You agree that until and unless you notify Sealserver Network of your desire to cancel any or all services received, those services will be billed on a recurring basis. Cancellation Requests must be submitted (7) days prior to your next billing due date or you will still be responsible for payment. Cancellations must be done by contacting our support or sales representatives. 

Refund Policy

Please note that not all of our products and services cover 30 days money back guarantee. If you are not completely satisfied with our services within the first 30 days of your contract, you will be given a full pro-rate refund of the contract amount for your 'plan' excluding mandatory setup fees and overages. There are no refunds or partial payments on prepaid amounts after the 30-day money back period has elapsed. Refunds are for 'plans' only.

All cancellations must be received in writing as per the deadlines indicated, either via email, postal mail and fax notifications. Phone requests will not constitute acceptance of any cancellation. There are no refunds on setup fees, Domain registration, Dedicated/Static IPs, Add-ons, additional software or services, dedicated servers or server co-location, etc. There are also no refunds on reseller accounts for which we have installed a 'free' reseller website on to. Once you accept the 'free' website, you are voiding the 30 day refund policy. You are agree that refund will took place minimum of 30 days of your request and up to 6 months of completed process time.

Note: If your account was signed up during a promotional period during which no SETUP fee was charged, the normal setup fee will be applied and deducted when you decide to cancel within the 30-day period. By signing up with Sealserver Network, you are agree to receive refund after investigations made and should take not more than 30 days of processing time, with regards of no complaining of refund time consumption. 

Account Suspension and Termination 

Accounts are suspended at any time upon 5 days past due and are completely removed from our servers upon 30 days past due.


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